Treat the first dog’s saved quote as a baseline, not as a number you can safely remember. After adding the second dog, reopen both sets of selections and compare them with that baseline. A changed total may reflect a genuine discount, a deliberate benefit choice, a corrected pet detail or an unintended edit. Identify which before calling it a saving.
| Fictional quote stage | Dog Rowan | Dog Clover |
|---|---|---|
| Before adding Clover | $48 monthly; $300 deductible | Not yet quoted |
| First combined screen | $41 monthly; $700 deductible | $36 monthly; $300 deductible |
| What requires clarification | Price is lower, but the deductible changed | Confirm this is Clover’s intended offer |
The combined screen totals $77, but Rowan’s $7 reduction cannot be credited entirely to a multi-pet discount: the deductible also changed. These are invented figures illustrating a quote-audit problem, not actual insurer prices or an allegation about any quotation system.
Restore Rowan’s intended settings, or explicitly approve a new configuration only after understanding its effect. Then ask for the revised line-item total. If a website cannot reproduce the earlier offer, keep it labeled as a past quote instead of pretending it is still available.
Use a small change log: dog, old selection, new selection, reason for change and resulting price. This gives you an answerable question if the total changes again. It also prevents two caregivers from unintentionally comparing different configurations.